Customer Testimonials
Had what I wanted at a fair price. The crew made the process simple and efficient.
The mechanic Kollen was horrible it took him three days to diagnose my problem and then he did not fix it right I was back in here today with the same problem this time the flex pipe which a part of the catalytic converter is bad and he was supposed to had fixed my catalytic converter.
He listened to want I needed and delivered. They were very accommodating and easy to deal with.
Excellent. We have had nothing but great service. We got our 2014 Silverado from your Company.
Your prices are a lot more than other dealers but you do good servicing my vehicle but I will start doing some of my own maintenance now because of the prices!
Darrell was super helpful and went above and beyond to make sure I got a good deal and was taken care of
Oil change, was told there was the smell of gas in the oil, suggested a bad fuel pump
Very accommodating and friendly Easy to schedule and helpful when I had a question Highly recommend
I was valued and treated like a good customer. It was a very pleasant experience
Regular service took about as long as expected-waiting area was clean and comfortable, air-conditioned
Great service, staff was polite and courteous. I just about fell out of my car when I got the bill. $100+ for an oil change and tire rotation? Seems a bit extreme. Fool me once, shame on you. Fool me twice, shame on me!!
The entire crew was fantastic and did a wonderful job with a difficult repair. I would not go anywhere else they did a wonderful job.
Efficient and thorough It was kind and they found an issue with my tire and offered to quote me for new tires
The people were friendly. The lounge was comfortable. They had my car finished within the estimated time.
Car was taken at appointment time, and returned completed at the approximate time that was indicated
Professional, trustworthy and prompt! Leslie is wonderful and knowledgeable. I would recommend this dealership 100%
Went right to work. While someone went to get the part they removed the old part so they could be ready to install the new when it got there
Fast efficient service Employees are carrying and explained process and helped with resetting the service reminder The cost thought increased a lot since last oil change
Was able to get in quickly for service needed and repair completed quicker than anticipated.
Got in quick and was done faster than I thought Everyone there was very friendly
Service lady was courteous and friendly and knowledgeable She was very concerned with my needs
Friendly staff and a great atmosphere. I will definitely be back for future services Darcy was amazing. She took great care of me. I really appreciate her help and effort in making sure I had a great experience.
Excellent Customer Service, Efficiency, Helpful, Care for Customers' needs Darcey and the staff provided timely information and help looking for extended guarantee assistance to pay for the expenses.
Very helpful and friendly service. Will be coming back for more services in the future
Melissa and Darrell communicated with me clearly, aligned expectations and delivered exceptional service. I highly recommend working with Melissa if your vehicle requires service and Darrell if you are looking for a vehicle.
They did a great job on the oil change & filer, tire rotation, & checked the brakes
We’ve now bought three vehicles from Serra Chevrolet of Saginaw, and we’ve had a good experience every time. The staff has always been friendly, helpful, and easy to work with, making the buying process as smooth as possible. Overall, we’re happy with our experience and would definitely return for another vehicle in the future.
Professional and courteous. They take pride in their work. They are fast and thorough. Fantastic
Great service from start to finish Lesley took care of all my issues Great job
Good The oil change was complete in 11 minutes from start to finish and out the door. Employees were cordial. Did a lot of talking among themself. Had their phones and coffee with them.
Excellent Excellent service. I spoke with both of them after the work was completed Very happy
Bob helped us with a service appointment and, as always, was a tremendous help! Bob is very attentive and has a great attitude!
Very professional, repairs were completed by the date quoted. No hassles. Would recommend to anyone needing service.
Great service and great people to work with very professional, very friendly, very understanding, very helpful
I have been with the dealership for 33 years and and I'm not impressed with the Service anymore. The people are young and not as friendly.
I went for an oil change. Had some issues with it but overall everyone was professional and proactive and completed the service as expected.
Went in for a replacement battery for key fob. Gentleman explained why it was happening and got me set up with a new battery
My experience was met with full satisfaction. Friendly people, excellent customer service and very knowledgeable helpful staff
Timely & efficient They have always been friendly & upfront with charges Very professional & waiting room clean
I am more than pleased with the service I received at Serra. From the moment you walk up to the check-in desk, to when you’re getting in your car to leave everyone there is so helpful and caring. There’s no other dealership I will ever go to. My family for many many years used to always go to Garber and I had such a bad experience there back in 2007. I said I’d never go back and I never have. I am so grateful for the gentleman that referred me to go to.Serra.
Customer service was great and the employees were fantastic plus the follow up call was appreciated
Melissa is always wonderful to work with. Serra does an amazing job meeting expectations, thank you
Second trip for a maintenance issue. Still not resolved. Will be going somewhere else to see if they can resolve the problem.
They part they replaced was not the problem and now I have to pay for repairs out of pocket. Will never do business with them again.
I appreciate the teamwork at Serra. The quick oil change techs told me to hold off on my oil change until the mechanics identified and fixed an undercarriage leakage. Then Melissa took charge and worked with Kevin over two days to identify and fix the left front axle seal. More teamwork enabled me to take the car home for the night, conveniently return the next day, and be shuttled back and forth to minimize wait time. Five stars for trustworthiness and teamwork!
And when I was leaving Mike mentioned that if those in the government (and the public) had been ... Read More Google - Jun 29, 2026
Made a horribly stressful situation pain free and enjoyable Will send everyone I know to pat. Will be back when I'm ready for another vehicle
Serra has consistently met or exceeded my expectations. Bob our salesperson has taken care of all our needs for many years and gone above and beyond in servicing all our needs.
Took truck in for oil change..a yr or so ago?…. discovered a split in my radiator… down to service dept, the truck went… estimated repair cost 2500.00….. like anyone else would, I wanted another est… it cost me 267.00 for them to let me drive away…. I would n e v e r use this place for vehichle repair … it was a company vehichle, and $ signs is all they could see… I like the quick oil change… but the rest…. I wouldn’t cross that threshold for any buisness
Lois is great to work with She was helpful with my service and great communication
Professional, best service I've ever experienced in my life Great communication, pricing and a fantastic dealership experience
I had toget two wreckers so i wasn't pleased about that and i was given a truck for a loaner that i needed help getting in and out of every time. I thought that was ridiculous.
We went looking for a good deal on a van and left with a GREAT deal on a van. Professional, honest and sincere. Those 3 words perfectly describe my experience at Serra.
Very helpful and nice to know Very helpful to explain what you need or would be needing and very nice
Darrell Ninberg was most helpful in locating the missing exact new vehicle I was looking for. He made the whole car buying experience as simple as possible.
Seems very dysfunctional, communication between team members lacked and did not give me the most confidence that everything was done correctly. Not reassuring that the vehicle was in good hands.
Professional and customer friendly Always willing to answer questions and provide good service. All done!
Service was excellent. They had me in and out in a timely manner. Fast and friendly service
When I tried to ask a worker a question he walked away when I was mid sentence. Manager assumed I was being hostile and was hostile back with me. Manager said there was no one that I could talk to above him and said that worker wasn't wrong because he didn't know the answer to my question. I told him that it's okay to not know the answer but to walk away rather than saying 'I don't know but I can find someone for you that can help you'. Manager's response was he's going ... Read More DealerRater - Jun 23, 2026
Smooth easy clear of communication My visit was my first Darcy assist me in my situation of appointment kept me updated on issue and options her kindness made it easy as well
I’ve always had above and beyond customer service here. Ivan Miller and Brent have been excellent to work with and made sure I was happy with my new lease.
The stuff was understand of the frustration I had with my internet in my truck. They didnt stop until they found out wht the problem was it.
Was good and friendly service. Never had a problem with service at Serra Chevrolet In comparison to other Chevy dealerships in the area. Serra is the best.
I had an oil change and tire rotation. Everything was good but I see they jacked the prices up on everything compared to my last few oil changes.
It's very pleasurable when I go there and very clean. I also want to complement Mellisa from the service, she has been really good to work with also.
I've had good experiences several times taking my car there for service. Melissa has been quick to respond fill me in, and honest
Kind, reputable and negotiable. They were patient during my service and let me get a pre purchase inspection down the road. Kept me well informed.
l was able to get what l needed done quickly and with good customer service
I feel like their mechanics at the quick lube used to be more professional. My wife took our truck in and said she felt like one of the gentlemen looked at her in an uneasy and unprofessional way and then when we pull in they seem like they’re taking their time like there’s no semi urgency to get the job done in a timely manner almost as if it’s not a quick lube; especially after waiting in the vehicle line for an hour already as it is. The professionalism is lacking in my eyes in the quick ... Read More DealerRater - Jun 19, 2026
I usually receive very good service at the Serra Quick Lube but the service I received on Friday June 12th was not very good. When I arrived all 3 stalls had lines. I chose the middle bay instead of the right most bay. Both bays had one car in the garage and one car waiting. My wait was an hour just to get into the garage. The right most bay had serviced 4 cars in that time with a 5th car in the stall. The middle bay had one technician up top and one below. I observed technicians sitting on the floor ... Read More DealerRater - Jun 19, 2026
Very professional staff, efficient, and knowledgeable. I appreciated them taking the time and having patience to explain things to me.
Knowledgeable and very concerned with my issue In-N-Out quick For a fair price very easy transaction
Its was great. Ivan made it fast and simple.was able to get what I wanted
I wood come back again very helping
Quick service and reasonable priced. Enjoyed some coffee and a hot cocoa for my son while we wait.
The oil was coming out the filter and another person realized it I wasn't happy
Fast, easy, convenient I've been working with Renee for over 20 years and she finds what I'm looking for
It was a very pleasant experience. I left the dealership with the vehicle I wanted because of the work and effort Herb put in.
Joe was absolutely amazing and made the process quick and easy with absolutely no pressure! We stay away from dealerships where sales people pressure you...We will definitely be back and Joe is our guy!!
Great service The people are very friendly and the place is always clean. You always have so many trucks to pick from.
Serra is always great to work with. Whether it is a L/O/F, tire rotation, regular maintenance, and now including body, the people are superb.
Both Bob and Mellisa were great to work with Mellisa being my service representative always kept me informed and updated me on all aspects of my service.
Fast speedy service They did the job as quickly as possible without a issue even though they were very busy
The crew was very polite, fast and efficient. They answered my questions and looked up my reward points.
Staff was friendly and helpful. My vehicle's problem was fixed in a timely manner Service staff explained what was wrong within 2 hours of when i dropped my car off
As always great buying experience with Bob! He goes out of his way to make sure you get exactly what you want.
Great service always quick and efficient for my needs night drop works perfect with my work schedule
Courteous , efficient and pleasant to work with Especially Ken Croskey in the body shop
I had to get my van repaired after a 20ft tree limb hit the back/right side and put a huge dent in it, just in front of the hatch back.
My 2025 RST Tahoe Duramax slide off the lift during the oil change and tire rotation
Fast and friendly service Serra always takes great care of me and our family Will not go anywhere else
Longer wait time.. if I knew I wouldn't have waited More updates during my wait
Was treated wonderful, loaner truck was ready right after I arrived . Told me car would be done by 2 ( about 4 hrs )and it was finished in about 2 hours. Everything was completed excellently and very efficient.
She help reschedule my appointment and then knowing I was on a tight schedule she made sure I was out as quickly as possible - always friendly and professional
If the rest of the organization performs like Cory, and the awesome work the body shop did on my vehicle, you have a repeat customer.
